Customer Service

Return & Refund:

7 Days Returns Facility

Products that offer returns on the product specification page are eligible for free returns.

  • In case if the product is damaged, let us know within 24 hours of receiving
  • If you are not satisfied with the product that you ordered and received it, return policy eligible product unused and in the original packing

      Return FAQs:

Products which fall under the Return Policy can be dropped off at any of our courier services along with the “Return and Exchange form” enclosed in

the box.

What will I do for return my order?

You may call our call center or you can drop the product off at any courier services. The product should be in packaging with a filled

in Return and Exchange Form.

       Will I pay the pickup charges?

No pickup charges, it’s absolutely free.

   What is the approximate time for picking up the products?

  Expedited Pickups:    

Our priority is product will be picked from your address within 24 hours

   Pickup in 2 days:

Its our responsibility Product will be picked from your corresponding address within 2-3 working days after requesting for return on our helpline.

  • What is the process of returning the order at courier service?
  • Product that fall under the return policy can be dropped off at any our courier service along with the return and exchange form enclosed in the Shopoqus com
  • Refund policy:
  • How will I get my refund?
  • Call our call center in order to register a refund request.
  • How can I get a refund through cheque?

Bank’s cross cheque will be issued based on a customer’s individual account title and can be deposited into your bank account.

      How can I get reversal on a credit card?

Call the Call Center in order register a complaint. If you placed the order via credit/debit card then the reversal will be given to the same credit/debit card number.

What is the turnaround time for processing the refund?

Through cheque 2 working days after pick up

Through credit/debit card 7-10 working days after pick up

Warranty Policy:

Warranty claims differ based on the respective product supplier and does not offer any warranty claims directly.

Warranty claims are met directly through the vendor at their respective service centers.

Best Price Guarantee Policy

  • One customer is allowed to purchase one BPGP product.
  • BPGP products are for limited customers.
  • Price can be compared only with United Kingdom online shopping websites.
  • Price Cannot be compared with products appearing in flash sale.
  • Price cannot be compared with such products where a discount is sponsored by third party(banks, brands etc.)
  • Return Policy can be applicable as per the specifications.
  • Best price can always be Discretion.
  • If the discounted product runs out of stock, reimbursement will be made for the paid amount only.
  • Issued Voucher from can be applicable on selected/Shared product only.
  • com reserves the right to cancel all such order(s) at any point of time whatsoever without any prior communication with the customer.


Shipping Details: Delivery: 

We offer 3-5 working days delivery if order you placed for products.